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FrenchFrequently Asked Question
Our watches can be purchased at our walk-in store and website. Purchase can also be made at any of our approved retailer stores.
Our watches are covered by a 90 days guarantee of satisfaction and 1year warranty. This enables you to buy a watch without any risk: if, for any reason, you are less than satisfied, we will exchange it or give you a full refund, less delivery charges.
Yes, we welcome visitors who are considering purchasing any of our watches.
Prices range from NGN14,900 to over NGN35,000. Please ask for further information.
Delivery time is usually between 2 and 5 working days for local orders and between 7 and 14 days for international orders, and sometimes longer, depending on local delays. We will always try to deliver by a particular date, so please ask if you need your watch for a special event.
Yes we can. The cost of delivery will be added to your order. In certain countries you may have to pay import duty or other taxes: we recommend that you check before ordering, as we cannot accept any liability for such charges.
Our watches may be ordered and paid for direct from our website, or by telephone or email. We welcome payment by most debit or credit cards or bank transfer.
A 90 days guarantee of satisfaction and 1year warranty applies to our watches. If, for any reason you are not completely satisfied with your watch within 14 days of delivery, we will replace it or give you a full refund, less delivery charges. Watches must be returned in new and unused condition and we will deduct from any refund or credit an appropriate amount in respect of any damage, wear and tear.
If your item has not been received after the shipment set time period, you should contact us so that we can help you track down your order.
You can change your address in your account settings on your personal customer dashboard.
Once an order is made, it can be canceled. Please check and double-check your order before it is placed, to prevent mistakes. If you have specific request, please contact us.
Currently, any product you buy has a specific date of delivery. So it is easy to know when you will get the product you purchased, if at all there is any delay Micserah will communicate to you earlier before the delivery day.
2 weeks after placing an order on Micserah you will receive an automated email asking you to go leave feedback. Simply fill in the feedback in your email (there is no need to log in to the website). If you don’t receive an email, you can leave feedback at the bottom of every product as long as you are signed in on our site. Your feedback is very important to us, and ensures an improved customer experience!
NO, once you send feedback, it cannot be changed. You may, however, send additional feedback.
Email: care@micserah.com
Phone: (+234) 08092491111
Whatsapp: (+234) 08092491111
Phone: (+234) 08092491111
Whatsapp: (+234) 08092491111