Delivery Policy

DOMESTIC SHIPPING OPTIONS

We want you to get your order as quickly as you like, so we offer three easy options. Standard shipping is via our logistic partner, ‘DHL or GIG shipping’. With this, your order will get to you within 2 to 3 days of confirmed payment for orders outside Lagos.

If you prefer, we also provide ‘’DHL express’’ as an option, but please note that you have to choose this if you want your order to get to you within 48 hours of confirmed order.

For our out of Lagos customers, your order can take 2 to 3 days to reach your doorstep. Please note that you may have to pick up your order at a designated point.

For Lagos order, We try as hard as possible to get your order shipped out within 24 hours, but it can take up to 48 hours due to high volume or other circumstances. Once your order ships, you will receive an email confirmation with all your relevant order details and a call from one of us.

INTERNATIONAL SHIPPING OPTIONS

Unfortunately, we don't have a viable shipping option for international orders. Please get in touch with us at care@micserah.com and we can discuss the best choice we have based on the country you are shipping to.

Return Policy

We want you to be able to buy with confidence and be completely satisfied with your purchase. If you receive your order and are not happy for any reason, we will gladly accept it as a return within 7 days of delivery, providing:

You can provide proof of purchase
The product is unworn and the original packaging is intact and undamaged

We DO NOT accept returns or exchanges on sale items, discontinued items, or items with Custom Engraving.

We can only process returns of products purchased at Micserah’s online

Products purchased at regular store prices cannot be exchanged for products on special sale.

To return a product, please get in touch with us first. Products returned without first contacting us will not be accepted as returns and no refund will be issued. Once we receive your returned order and the product and packaging have been inspected and verified as being unworn and undamaged, in original packaging with all tags attached, returns will be processed within five business days after receipt.

If we inspect your returned order and determine that the product or packaging has been damaged, we will contact you to arrange to return your order at your cost.

Refunds will be processed promptly, and payment will be made using the same method the original order was paid (less original shipping paid for international and domestic orders). Refund payments may take up to 5 business days to be received, depending on your bank and location.

All refunds are processed in Naira and we are not responsible for any shifts in currency exchange rates between purchase and refund (for international orders).

Return shipping costs are the responsibility of the customer

Returns of items purchased from a Micserah retailer must be returned to the retailer where they were purchased, and are subject to each retailer’s own Return/Exchange Policy. We must receive the product within 7 days of the delivery date.

Please use the form on our contact page to arrange for a return.

Warranty

All watches purchased directly from Micserah Watch Company come with a 12-month manufacturer’s warranty, valid from your date of purchase.
This warranty covers material production defects concerning the watch, strap and movement. It does not cover damage caused through misuse/physical force, or normal wear and tear.
Your warranty will be rendered void if any attempts are made to repair or modify your timepiece without our prior consent.
If you have an issue with your timepiece, don't hesitate to contact us first to discuss the issue.

Warranty Claims – Domestic

We will provide you with a return label if you are within Nigeria.
If you are located in Lagos, you are also welcome to drop off your timepiece to our office in Ikeja during business hours, provided you have first contacted us to discuss your issue.

Once we receive your timepiece, please allow up to 20 working days for repair, depending on the severity of the issue. In most instances, repair work will be completed within 5 working days.

Warranty Claims – International

If you are located internationally, we will instruct you to return your timepiece to us via your national postal service.
Once we receive your timepiece, please allow up to 20 working days for repair, depending on the severity of the issue. In most instances, repair work will be completed within 5 working days.

Alternatively, if you are located internationally, we recommend that you have a qualified local watch repairer perform the repairs to your timepiece on our behalf, to allow for a swifter resolution of any issues.